Store Manager (Somerset West)

Full-time | 40-45 hours per week | 5 days per week

At Bäckerei - German Artisan Sourdough, we're not just baking bread - we're building a brand around quality, craftsmanship and exceptional customer experiences.

As we enter an exciting new phase of growth, we're looking for an experienced Store Manager to lead our flagship store in Somerset West and help shape the operational standards for our future locations.

If you're passionate about hospitality, love leading people and enjoy creating memorable customer experiences, we'd love to hear from you.

Your Responsibilities

As our Store Manager, you will be responsible for the day-to-day operation of our Somerset West store, ensuring that every customer receives an outstanding experience while maintaining the highest operational standards.

Your responsibilities include:

• Delivering exceptional customer service and creating memorable customer experiences
• Leading the FOH by example
• Managing daily store operations
• Conducting cash-ups and making sure everything is accurate 
• Managing stock control and regular stock takes
• Placing orders and managing inventory levels
• Accept deliveries from suppliers and ensuring everything is correct
• Ensuring excellent presentation and cleanliness throughout the store and the coffee-shop at all times
• Managing staff schedules and leave planning
• Training and onboarding new team members in line with our culture
• Implementing and maintaining company procedures and service standards
• Assisting with basic administrative and bookkeeping tasks
• Resolving customer concerns professionally
• Monitoring store performance and identifying opportunities for improvement
• Working closely with the founders to continuously improve systems and operations

What We're Looking For

Essential Requirements

• 3-5+ years' experience managing a retail, bakery, café or hospitality business
• Proven leadership and people management experience
• Strong customer service and hospitality background
• Experience conducting stock takes and inventory management
• Confident with daily cash-ups
• Comfortable with basic bookkeeping and administrative tasks
• Strong organisational and problem-solving skills
• Excellent communication skills
• Ability to work independently and take ownership
• High attention to detail
• Positive, professional and solution-oriented attitude

Bonus Qualifications

• Bakery or artisan food experience
• Multi-site management experience
• Hospitality management qualification
• Experience developing SOPs and training programmes
• HR or recruitment experience
• Familiarity with POS and cloud-based business systems

Who You Are

We're looking for someone who:

• Leads by example
• Takes ownership and accountability
• Inspires and develops others
• Thrives in a fast-paced environment
• Is calm under pressure
• Thinks commercially while genuinely caring about people
• Wants to grow with a business that's expanding

This isn't just a Store Manager role.

As Bäckerei continues to grow, you'll play an important part in developing the systems, culture and standards that will shape our future stores.

What We Offer

• The opportunity to join a fast-growing and award-winning artisan bakery
• A supportive and ambitious team
• A role with genuine responsibility and influence
• Opportunities for long-term career growth as the business expands
• Ongoing training and development
• The chance to help build something special from the ground up

Position Details

Location: Somerset West, Western Cape

Employment Type: Full-time

Working Hours: 40-45 hours per week, 5 days per week

How to Apply

Please send the following to us:

• Your CV
• A motivational letter telling us why you'd like to join Bäckerei
• Contactable professional references
• Your earliest available start date
• Your residential address
• Your salary expectations
• Adressed to Mr. Agu Holzapfel

We look forward to meeting passionate people who want to grow together with Bäckerei.