Pre-Ordering at BÄCKEREI
Pre-Ordering at BÄCKEREI
Welcome to our pre-order information page! We're beyond grateful for the love and support our community has shown us. As our little bakery continues to grow, we want to make sure everyone gets the best experience possible—so here's everything you need to know about pre-ordering with us.
Why Pre-Order?
Pre-ordering helps you secure your favorite items — especially popular ones like Hot Cross Buns (over easter), Croissaints, your beloved Rye, Leberkäse, Weißwurst, and larger pastry quantities. It also helps us plan better, reduce waste, and ensure we bake just the right amount.
Since we bake 100% sourdough, we need time to prepare for larger quantities:
- Bread Orders: Please order at least 2 days in advance
- Pastry Orders: Please order at least 3 days in advance
This gives our team enough time to slow-ferment, shape, and prepare your goods to perfection.
Important Pre-Order Guidelines
✅ Pre-Orders Get Priority
We always prioritize customers who pre-order. If you know you'll need something special or a larger quantity, ordering ahead is the best way to ensure you get what you love.
⏰ Pick-Up Times
- Orders are ready from 09:00 AM
- Pick-up deadline: 3:00 PM (Tue–Fri) / 1:00 PM (Sat)
- After that, items may be returned to the shelf unless we've arranged something different with you.
📅 Name & Number Required
Each pre-order in Store must include:
- Full Name or Initial + Last Name
- A reachable WhatsApp or Telegram number
- Collection date & time
When picking up your order, please state your name and the items you've ordered.
❌ No-Shows
If pre-orders are not picked up repeatedly, we unfortunately won’t be able to accept future pre-orders from that customer. This is to ensure fairness and reduce waste.
How to Place a Pre-Order
📲 WhatsApp the Shop
Quick and easy: Send a message to our shop phone. +27 79 592 5186
We will respond during opening times. Messages after 4PM will only be seen the next day. Same day requests - please give us a moment - the shop is sometimes extremely busy but we are on it.
📄 Online Order Form
Prefer a form? Use our Google Form to place your order. [Click here to pre-order online]
Please note: We do not accept orders via the owners’ private numbers, Google Maps, Facebook, or Instagram DMs. Orders are only valid via our official Shop WhatsApp or Online Form.
Freshly Made Leberkäse & Weißwurst
Orders for Leberkäse and Weißwurst must be placed by Monday for collection from Thursday afternoon or Friday morning. Available until Saturday (while stocks last).
Join Our WhatsApp Broadcast
Stay updated on what’s fresh and special!
- Get first dibs on special items
- See what’s available daily
[Join our WhatsApp Stock Update Group here]
Why These Policies?
We're a boutique sourdough bakery — we slow ferment everything with care and precision. Our team is small and our days are full, from early morning baking to running the shop. These guidelines help us serve you better and ensure nothing is missed.
Thank you for understanding and for being such a valued part of the BÄCKEREI community.
With appreciation,
Annie ❤️, Tobi 🙂 & The BÄCKEREI Team
